Household Goods Commercial Relocation Tariff 400N Overview
The 400N Tariff is an optional rules and regulations document that is designed
to protect the consumer. Among other things, it guarantees:
- Movers must give written estimates.
- Movers may give binding estimates.
- Non-binding estimates are not always accurate; actual charges may
exceed the estimate.
- You may request the availability of guaranteed pickup and delivery
dates.
- You have the right to be present each time your shipment is weighed.
- You may request a reweigh of your shipment.
- Movers must offer a dispute settlement program as an alternative
means of settling loss or damage claims (though details vary per
mover - ask about this). You may request complaint information
about movers from the Federal Motor Carrier Safety Administration
under the Freedom of Information Act. You may be assessed a fee
to obtain this information.
- You should seek estimates from at least three different movers.
You should not disclose any information to the different movers
about their competitors, as it may affect the accuracy of their
estimates.
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