Inconvenience Claims
In the event that you experience some hardship due to the delay of
delivery of your household goods shipment, the Carrier, when
responsible, is required to pay for any out-of-pocket expenses
directly associated with the delay in delivery. Those out-of-pocket
expenses are all expenses incurred by you or an immediate family
member relative to the establishment of your household and life’s
daily necessities. Those expenses include, but are not limited to,
lodging, meals, towels (2 per person), pots, pans, paper plates,
napkins, plastic cups and utensils. If we purchase any tangible
household items, we may reclaim said items upon delivery of your
shipment. Reimbursement for alcoholic beverages or pet care is
prohibited and all claims must be reasonable and relate directly to
easing family hardship.
All inconvenience expenditures must be substantiated by receipt/s
and the Carrier will acknowledge receipt of an inconvenience claim
filed by you within 15 days from the date of receipt. We, as the
Carrier, will make a settlement offer for our accepted liability
within 30 days from said receipt of your claim.
Please be aware that the Carrier will not be responsible for payment
of inconvenience claims if: (a) the shipment was placed in storage
in transit (SIT) at destination; (b) if the delay was caused by an
act of God; (c) acts of public enemy, government, public authority,
violent strikes, mob interference (d) delays of shipments caused by
the government in which no Carrier negligence took place.
If you feel you have an inconvenience claim, you may visit our
website at
www.carlylevanlines.com or call us at 1-888-749-0011.
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