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As an agent representing Carlyle Van Lines, it is vital to ensure that proper packing procedures are followed on all shipments handled on behalf of the carrier. We all have the responsibility of enforcing that proper packing procedures are followed on all shipments handled. While our office personnel is absent, details such as packing material, proper attire, personnel issues or parking the truck, reflects on all people involved in the moving process. It is always better when the shipper is kept informed and updated at all times. This eliminates confusion and they know the process of what is happening and why. Communication is imperative. As stated in the tariff regulations, all items of fragile nature are to be packed in the original manufacturer’s carton or in a dish pack. Below, a clip is included directly from the tariff for your review: |
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Carlyle Van Lines would like to encourage all agents to continue trying to get a clean 1840 when delivering any military shipments. At this time we are still unaware when Defense Personal Property Program will start moving shipments. Even after the new program begins, we will need for you to continue obtaining 1840’s for any shipment that is not moving within the Defense Personal Property Program program. We expect that some of the moves you will be handling to all military bases will be moved under the current LOI/TDR process for at least the next three cycles. Only military moves from one Defense Personal Property Program installation to another will utilize the new program. As booking agents, we will be operating in a dual mode for many months (some shipments moving under the current program and others under Defense Personal Property Program). When shipments start moving under the new Defense Personal Property Program Program only a few bases will participate in the beginning. SDDC has not yet announced the launch date or which bases will be added into the initial start of the EOC. If you have any questions, please contact our Quality Control Department. |
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The Audit/Billing department is gearing up and getting prepared for the start of Defense Personal Property Program. We would like to share a few pointers with our agents and haulers that can help expedite timely and accurate crediting of the services you perform and provide on shipments. Remember that the Carlyle Group requires a DD619-1 signed by the shipper showing the final delivery address on all shipments when they are delivered, whether it is a direct delivery or a delivery out of SIT. We cannot credit you for your services without this document. We would also like to remind all of you that all accessorials must be noted on either the DD619 or DD619-1 and each must be initialed next to the service by the member, as well as having the member sign the form. You must get prior approval for all accessorials in order for us to be able to bill the Government and credit your account. If you have any questions regarding these matters, please contact our Audit/Billing department. Our goal is to bill and credit you accordingly for all of the services you perform. |
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