INCONVENIENCE CLAIMS
In the event that you experience hardship due to the delay in delivery
of your household goods, the Carrier, when responsible, is required to
pay for any out-of-pocket expenses directly associated with the delay
in delivery. Those out-of-pocket expenses are all expenses incurred by
you or an immediate family member relative to the establishment of
your household and life’s daily necessities. Those expenses include,
but are not limited to, lodging, meals, towels (2 per person), pots,
pans, paper plates, napkins, plastic cups and utensils. If we purchase
any tangible household items, we may reclaim said items upon delivery
of your shipment. Reimbursement for alcoholic beverages or pet care is
prohibited and all claims must be reasonable and relate directly to
easing family hardship.
In terms of lodging and meals, our maximum liability will not exceed
the Meals and Incidental Expenses Rate for you and each family member
and will only be available for immediate family members residing in
your home prior to and following your move and those costs should be
substantiated. Additional information may be found at the following
website:
https://secureapp2.hqda.pentagon.mil/perdiem/perdiemrates.html.
All inconvenience expenditures must be substantiated by receipt/s and
the Carrier will acknowledge receipt of an inconvenience claim filed
by you or a Transportation Office within 15 days from the date of
receipt. We, as the Carrier, will make a settlement offer for our
accepted liability within 30 days from said receipt of your claim.
Please be aware that the Carrier will not be responsible for payment of
inconvenience claims if:
(a) the shipment was placed in storage in transit (SIT) at destination;
(b) if the delay was caused by an act of God;
(c) acts of public enemy, government, public authority, violent strikes,
mob interference;
(d) delays of shipments caused by the government in which no Carrier
negligence took place.
If you feel you have an inconvenience claim, you may visit our website at
www.carlylevanlines.com or call us
at 1-888-749-0011.
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